Privacy policy
Privacy Policy
Effective Date: November 2025
This Privacy Policy describes how MELEVATE F.Z.C., operating soulluxefam.com, collects, uses, and protects your personal information when you visit or make a purchase from our store.
By using soulluxefam.com, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you place an order or interact with our store, we may collect the following:
- Full name and email address
- Billing information and payment details
- IP address and browser information
- Order history and download activity
We do not store full credit card details. All payment processing is handled securely through our payment providers in compliance with PCI-DSS standards.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Deliver your digital products via email
- Respond to customer support inquiries
- Improve our products and store experience
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties under any circumstances.
3. Email Communications
By purchasing from soulluxefam.com, you may receive transactional emails related to your order, including download links and order confirmations. These are necessary for delivery and cannot be opted out of.
If you have opted in to marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@soulluxefam.com.
4. Cookies
Our store uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies through your browser settings, though some features of the store may not function properly as a result.
5. Third-Party Services
We work with trusted third-party service providers to operate our store, including Shopify (e-commerce platform), payment processors, and email delivery services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Security
We take the security of your personal information seriously. Your data is stored on secure servers and transmitted via SSL encryption. While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.
8. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at hello@soulluxefam.com and we will respond within a reasonable timeframe.
9. Children's Privacy
SoulLuxeFam is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of soulluxefam.com following any changes constitutes your acceptance of the updated policy.
11. Contact
For any privacy-related questions or requests:
Email: hello@soulluxefam.com Operator: MELEVATE F.Z.C., Fujairah Creative Tower, United Arab Emirates
Your trust means everything to us. SoulLuxeFam is built on integrity, and we handle your information with the same care and intention we pour into everything we create.